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    Registration & Account Management 

    How do I register for a webinar? 

    You can register for a session in several different ways.

    • (1) Add a Webinar Product to Your Cart & Checkout;
    • (2) We will complete your registration process for you! Email info@itod.plus with (i) the name of the session; (ii) the type of session (Live, OnDemand, DVD, or some combination thereof); (iii) Your Name, Company, Title, Phone Number, and - if you're ordering a DVD- your mailing address;
    • (3) Call the iTod iTeam toll-free at 1-888-842-2408. We will happily complete your order and answer any questions you may have over the telephone.  

    How do I login and/or create a new account?

    New User? If so, you can either (1) Select the "My Orders" tab and register as a New Customer; or, (2) Hover over the "My Account" icon in the top-right area of the site, and select "Register." Enter the account information, including your email address and a password.

    For security purposes, we recommend a password that is at least 8-characters and includes at least 1 number and 1 Uppercase Letter. 

    Returning Client? If so, (1) Select the "My Orders" tab and login as a "Returning Customer"; or,(2) hover over the "My Account" icon in the top-right area of the site, and select Login

    Help! I forgot my password.  

    If you have tried to Login but have lost track of your password, click on the Reset Password button and re-enter your email. A password reset link will then be emailed to you..

    How do I Manage My Orders? 

    Please follow the following steps to manage your orders and to download the session handouts (Note: supplements are usually available 2 days before Live sessions. Handouts will be immediately available to download for OnDemand weblinks):

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Click the first link under each bold "Order Number" to be redirected to your handouts, certificate, and OnDemand Weblink (if available).  

    Live Webinar Queries

    How Can I Join the Live Webinar?  

    If your order includes a Live Webinar, then you will receive an e-mail from GoTo Webinars that will include instructions for joining the live webinar. This message will be sent to you immediately after you place your order, and you will receive reminder emails at least 1 day and 1 hour before the live session. 

    What technology provider do you use? 

    We've used the industry's top provider - Citrix's GoToWebinar.com - since the early days of internet-based conferencing. GoTo continues to garner great reviews for both product and technical support.

    How Do I Download Session Handouts?

    Please follow the following steps to download the session handouts (Note: supplements are usually available 2 days before Live sessions. Handouts will be immediately available to download for OnDemand weblinks):

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Select the "Click here to view details, OnDemand, Handouts, and more" link.
    • You will be redirected to that order's informational page. Scroll down the page. The handout(s) will appear on the left side of the webpage. Each supplement will end with .pdf. Hover over each .pdf and click to download each handout. 

    How do I print a certificate of completion?

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Select the "Click here to view details, OnDemand, Handouts, and more" link.
    • You will be redirected to that order's informational page. Below the session title and the order type, click the "Print Certificate of Completion" link. 
    • Certificates are only available after the live webinar has concluded or you have viewed the OnDemand version

    Is there a limit on the number of participants per location?

    We do not charge per person. In this sense, there is no limit on the number of people who can participate in a live session. However, only one audio and web connection is allowed per registration. A speaker phone can be used or the presentation can be displayed to a larger group using a projector connected to a computer. In this sense, one registration fee can literally train all of your employees.

    Can I connect from each of our branches or does everyone have to be at the same location?

    Our "one price trains all" registration fee only covers one location. If participants from additional locations need to connect to the live session, an additional registration fee will apply. 

    How can all the participants see one computer screen?

    Most financial institutions will choose to project the computer image onto a larger screen.

    I attended the Live Session - it was great! Can I watch it again?

    Of course! We are happy to upgrade your order to include the 12-Month OnDemand Weblink. Shoot us a line at info@itod.plus and let us know the session to which you want unlimited access. 

    OnDemand Weblink Queries

    How does the an OnDemand Weblink work and how long is the Weblink available?

    If you purchase an OnDemand Webinar, you will receive a weblink that will play a recording of the Live Webinar session. You will have unlimited access to the OnDemand recording for 12 months.  Further, there is no cap on the number of times you -- and anyone else in your company-- may view the program. 

    When will my OnDemand Weblink be available to view? 

    If your order includes an OnDemand Weblink, this recording will be available to view via your iTod account within 48-72 hours of the live session.

    How do I access the OnDemand Webinar? 

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Select the "Click here to view details, OnDemand, Handouts, and more" link.
    • You will be redirected to that order's informational page. The third line down (below the session title and the OnDemand type), click the "Watch Now" link. 

    How Do I Download Session Handouts?

    Please follow the following steps to download the session handouts (Note: supplements are usually available 2 days before Live sessions. Handouts will be immediately available to download for OnDemand weblinks):

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Select the "Click here to view details, OnDemand, Handouts, and more" link.
    • You will be redirected to that order's informational page. Scroll down the page. The handout(s) will appear on the left side of the webpage. Each supplement will end with .pdf. Hover over each .pdf and click to download each handout. 

    Troubleshoot: I am experiencing trouble playing an OnDemand Webinar.

    • If you see an error message "Codec Not Found" visit http://GoToMeeting.com/Codec for more information.
    • Make sure you have an updated copy of Windows Media Player installed.
    • Attempt to playback the recording on a different PC - are firewalls preventing the playback of the media files?

    How do I print a certificate of completion?

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Select the "Click here to view details, OnDemand, Handouts, and more" link.
    • You will be redirected to that order's informational page. Below the session title and the order type, click the "Print Certificate of Completion" link. 
    • Certificates are only available after the live webinar has concluded or you have viewed the OnDemand version

    DVD-ROM Queries

    How long will it take for my DVD to arrive?

    Your DVD-ROM will be mailed via USPS within five days of the live recording. We offer complimentary shipping within the United States. 

    Shipping may be delayed if you do not provide your mailing address at checkout. 

    How Do I Download Session Handouts?

    You can download the session handouts directly from your DVD. Simply insert the DVD-ROM, and follow the pop-up directions to access all supplementary documents.

    Likewise, you can login to your iTod account to print off the handouts (Note: supplements are usually available 2 days before Live sessions.):

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Select the "Click here to view details, OnDemand, Handouts, and more" link.
    • You will be redirected to that order's informational page. Scroll down the page. The handout(s) will appear on the left side of the webpage. Each supplement will end with .pdf. Hover over each .pdf and click to download each handout. 

    How do I print a certificate of completion?

    • Please Login. After logging in, select the "My Orders" tab on the header (the tab is on the far-right). 
    • Select the "Click here to view details, OnDemand, Handouts, and more" link.
    • You will be redirected to that order's informational page. Below the session title and the order type, click the "Print Certificate of Completion" link. 
    • Certificates are only available after the live webinar has concluded or you have viewed the OnDemand version

    Payment Queries

    Will I be billed or can I pay by credit card?

    You have the ability to request an invoice or pay by credit card. Our online payments are powered by Stripe, which is widely recognized as the easiest and safest way to make digital payments. 

    Why are the prices for the individual webinars different?

    Our webinars are usually 90 minutes per session. For this standard length, we generally charge the same price. However, the price may be lower for a shorter session, just like the price may be higher for a longer session. Likewise, we occasionally offer promotions for particular programs.

    Please Note: If one of our speakers is presenting the same topic on a competitor's website for a lower price, we will beat that advertised price. Please write us at iNeed@iTod.plus

    Why can't I change my billing address at checkout?

    We do not need your billing address to process your order, so this feature has been deactivated to save you time. If you would like to make changes to your billing address or any other information, youcan edit your "Customer Info". This can be found by selecting the "My Orders" tab, which directs you to the "Orders" part of your account. You can navigate to different part of your account from this location. To change your customer information, simply click the far-left icon (which resembles the head and shoulders of a person). 

    Miscellaneous 

    What features do webinars offer?

    Participants will be able to see the presenter's slides. Some presenters will choose to annotate the slides while speaking. Polling questions may be asked with immediate feedback to the attendees. Attendees have the ability to click an icon if they have a question to alert the presenter. Presenters also have the ability to demonstrate software applications or go on a web tour if applicable.

    Are programs ever cancelled?

    It is possible that a program could be cancelled for various reasons. If this does happen, an attempt will be made to reschedule the program and you will be notified of the new date.

    What if I have some program suggestions?

    We are always looking for new topics or recommended speakers. Please email info@itod.plus with any suggestions.

    Can't Find Your Answer?

    We're here to help! Get in touch and we'll get back with you as soon as we can. You can email us at info@itod.plus, or give us a call at 1-888-842-2408