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    *SMH* Equifax Breach Affected 2.4M MORE People Than First Reported
    0 *SMH* Equifax Breach Affected 2.4M MORE People Than First Reported

    Earlier this month, Reuters reported that 2.5 million more people's information was compromised in the Neverending EquiBreach Story. That means a whopping 147.9M people have been affected by last year's massive Equifax hacking(thus far... who knows... more victims may be discovered at a later date).

    CFPB Issues Amendments to the 2016 Mortgage Servicing Final Rule
    0 CFPB Issues Amendments to the 2016 Mortgage Servicing Final Rule

    This final rule replaces the single-billing-cycle exemption for periodic statements and coupon books with a single-statement exemption when servicers transition to providing modified or unmodified periodic statements and coupon books to consumers entering or exiting bankruptcy.

    Press Release: FCC & FTC to Host Joint Policy Forum & Consumer Expo to Fight the "Scourge" of Illegal Robocalls
    0 Press Release: FCC & FTC to Host Joint Policy Forum & Consumer Expo to Fight the "Scourge" of Illegal Robocalls

    Events Will Highlight Cooperative Efforts by the Two Agencies to Combat Illegal Calls and Promote Innovative Solutions to Protect Consumers

    Supreme Court Holds That Bankruptcy Courts Determine Chapter 11 "Insiders"
    0 Supreme Court Holds That Bankruptcy Courts Determine Chapter 11 "Insiders"

    Today, the Supreme Court held that U.S. circuit courts should defer to the bankruptcy court's factual findings about certain challenges related to a creditor’s "insider" relationship with a Chapter 11 debtor; the U.S. Bank v. Village at Lakeridge, 583 U. S. ____ (2018), decision emphasizes the bankruptcy court's autonomy and highlights the importance of lower court scrutiny, especially with regards to restructuring plans.

    New Training Partnership with West Virginia Bankers Association
    0 New Training Partnership with West Virginia Bankers Association

    On the 20th of February, the West Virginia Bankers Association announced its new partnership with iTod. Read the Press Release. 

    Let the customer lead the way in cross-selling
    3 Let the customer lead the way in cross-selling

    Pull-based cross-selling empowers the customer with experience and information. Instead of steering a customer down one path, banks present available choices in a coherent and easy-to-follow manner, encouraging customers to actively engage in banking decisions and nudging them to think about their relationship with the bank.

    With this approach, we will get fewer run-ins with the law and still have success with cross-selling.

    Four Personality Types: How to Negotiate With Anyone
    3 Four Personality Types: How to Negotiate With Anyone

    There are countless types of personalities, but for the purposes of negotiations, we can divide individuals into four general categories: (1) Queen Bee; (2) Social Butterfly; (3) Border Collie; and, (4) Worker Bee. By understanding the type of personality a person has, you can use the "chameleon" approach to convince them that they agree with your suggestion(s). 

    Want to discover how you can more effectively persuade others to agree with you? Attend Mike Morley's "Negotiation Skills: How to Persuade Anyone" webinar on Tuesday, the 13th of March at 11AM ET. 

    Press Release: Arizona Bankers Association has Partnered with iTod
    3 Press Release: Arizona Bankers Association has Partnered with iTod

    Arizona Bankers Association is pleased to announce our partnership with iTrain OnDemand (iTod), a financial training company. This collaboration aims to broaden the scope of online training for our members.

    iTod's mission is to make financial training easy, enjoyable, and educational. The iTod team prides itself on providing exceptional customer service and high-quality programs on timely banking topics.

    OCC Assesses $75 Million Civil Money Penalty Against U.S. Bank National Association
    3 OCC Assesses $75 Million Civil Money Penalty Against U.S. Bank National Association
     

     

    The Office of the Comptroller of the Currency (OCC) today announced a $75 million civil money penalty against U.S. Bank National Association of Cincinnati, Ohio, for deficiencies in the bank’s Bank Secrecy Act (BSA) and anti-money laundering (AML) compliance program. These deficiencies were the subject of the OCC’s 2015 consent order against the bank.

    Scam Buster: The Grandparents Scam
    3 Scam Buster: The Grandparents Scam

    Elderly Accountholders/Members are especially vulnerable to fraudulent schemes. One current scam takes the form of a late-night telephone call from the customer's alleged grandchild, who is in desperate need of money. Rayleen Pirnie, AAP provides instructions for you to pass along to your senior customers to help protect their cash.