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    2018, February

    New Training Partnership with West Virginia Bankers Association
    0 New Training Partnership with West Virginia Bankers Association

    On the 20th of February, the West Virginia Bankers Association announced its new partnership with iTod. Read the Press Release. 

    3 Let the customer lead the way in cross-selling

    Pull-based cross-selling empowers the customer with experience and information. Instead of steering a customer down one path, banks present available choices in a coherent and easy-to-follow manner, encouraging customers to actively engage in banking decisions and nudging them to think about their relationship with the bank.

    With this approach, we will get fewer run-ins with the law and still have success with cross-selling.

    3 Four Personality Types: How to Negotiate With Anyone

    There are countless types of personalities, but for the purposes of negotiations, we can divide individuals into four general categories: (1) Queen Bee; (2) Social Butterfly; (3) Border Collie; and, (4) Worker Bee. By understanding the type of personality a person has, you can use the "chameleon" approach to convince them that they agree with your suggestion(s). 

    Want to discover how you can more effectively persuade others to agree with you? Attend Mike Morley's "Negotiation Skills: How to Persuade Anyone" webinar on Tuesday, the 13th of March at 11AM ET. 

    Press Release: Arizona Bankers Association has Partnered with iTod
    3 Press Release: Arizona Bankers Association has Partnered with iTod

    Arizona Bankers Association is pleased to announce our partnership with iTrain OnDemand (iTod), a financial training company. This collaboration aims to broaden the scope of online training for our members.

    iTod's mission is to make financial training easy, enjoyable, and educational. The iTod team prides itself on providing exceptional customer service and high-quality programs on timely banking topics.

    3 OCC Assesses $75 Million Civil Money Penalty Against U.S. Bank National Association


    The Office of the Comptroller of the Currency (OCC) today announced a $75 million civil money penalty against U.S. Bank National Association of Cincinnati, Ohio, for deficiencies in the bank’s Bank Secrecy Act (BSA) and anti-money laundering (AML) compliance program. These deficiencies were the subject of the OCC’s 2015 consent order against the bank.

    3 Scam Buster: The Grandparents Scam

    Elderly Accountholders/Members are especially vulnerable to fraudulent schemes. One current scam takes the form of a late-night telephone call from the customer's alleged grandchild, who is in desperate need of money. Rayleen Pirnie, AAP provides instructions for you to pass along to your senior customers to help protect their cash. 

    3 Topline Growth Strategy: Digital Innovation for Small Businesses

    “We need a systematic and structured approach to designing, pricing and selling mobile banking solutions,” said David Chung, a director at Simon-Kucher & Partners. “When these steps are managed separately, we find sub-optimal products that fail to meet revenue and profit goals and fall short of addressing customer needs.”

    Attend David's "Small Business Mobile Banking Solutions: Monetizing Digital Products" Webinar on Thursday, the 8th of March at 11AM ET to discover how to implement a systematic and structured approach to designing, pricing and selling mobile banking solutions.

    We're Proud to Announce a New Member of the iTod Team
    3 We're Proud to Announce a New Member of the iTod Team

    iTrain OnDemand (iTod), a leading provider of online financial training, is pleased to announce that celebrated IT specialist Abraham Westfall has taken the position of Director of Technology and Business Development effective as of late January.

    3 Mulvaney Pulls Fair Lending's Teeth: Enforcement Power Removed

    What does this mean for your community bank or credit union? To begin with, you can breathe a bit easier when it comes to extending or denying lines of credit to customers. So long as you're not engage in blatant discriminatory practices, such as overcharging minorities or low-income borrowers for credit, you probably won't be bullied by the Bureau for questionable or vague violations of the Equal Credit Opportunity Act.