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    Serving Limited English Proficiency (LEP) Consumers: An Overview of Challenges, Benefits, & Regulatory Guidance for Community Banks & Credit Unions
    3 Serving Limited English Proficiency (LEP) Consumers: An Overview of Challenges, Benefits, & Regulatory Guidance for Community Banks & Credit Unions

    Catering to non-English speakers not only highlights a community FI's commitment to quality customer service, but is also, quite simply, good for business. By opening your services up to non-English speakers, especially those who speak and read Spanish, you expand your market of customers. Capitalize on this opportunity, and increase your Institution's profitability.