Carly Souther is General Counsel and COO at iTod. She is a member of the Florida Bar and has a J.D. from The Florida State University College of Law. She provides in-depth legal research and analysis of banking rules, regulations, and case law for iTod's speakers and clients alike. Contact Carly at email@example.com.
In this session, we will examine the CFPB's broad application of its UDAAP authority. Taken together with an exploration of the CFPB's various informal guidance documents addressing debt collection issues, we will determine what constitutes a potential UDAAP violation according to the Bureau.
We will also review the Federal Deposit Insurance Corporation's (FDIC) debt collection recommendations for 1st party collectors, as well as compliance points related to the Fair Credit Reporting Act (FCRA), the Fair and Accurate Credit Transaction Act (FACTA), and the Fair Debt Collection Practices Act (FDCPA). Finally, we will explore the recent verdicts and rulings that affect how you handle slow-paying accounts.
We will review, E-OSCAR (Electronic-Online Solution for Complete and Accurate Reporting), pros and cons of using METRO vs METRO-2 format, and special comment reporting codes. Also, we will discuss if you should report to more than one NCRA, and why you have to run quality checks on that data to make sure your trade lines are reporting accurately to stay in compliance.
In this webinar, we will review common problems with e-communications, such as burying a key point at the end of a message, or ineffectively conveying multiple ideas in one paragraph. We will cover appropriate methods of correspondence based on the relationship between the author and the recipient. We will likewise discuss how to communicate your attitude without sounding defensive, annoyed, sloppy, or rushed. You will walk away with a new approach to written communications. From proper grammar to concise formulas, you will learn best practices to improve your writing daily.
When you register for this session, you will receive a Toolkit that includes (but is not limited to) the following items:
(1) Strategies to improve your collections skills;
(2) Tips to ensure all accounts are handled in a consistent fashion;
(3) Important provisions to add to your institution's debt collections policies and procedures NOW!
By broadly interpreting the types of collections practices that are considered Unfair, Deceptive, or Abusive Acts and Practices (UDAAP), the Consumer Financial Protection Bureau (CFPB) has redefined the types of practices your FI can employ to collect on debts.
All Registrants Will Receive a "Non-Discrimination and Anti-Harassment Policy & Complaint Procedures for Employees" Template, Which May be Modified to Suit Your Institution's Needs.
Space is Limited to the First 100 Registrants – Register Today!
Upon completion of this webinar, participants will be able to:
(1) Identify which sales compensation models are best for your organization various sales positions.
(2) Understand basic sales compensation structure and the products and services are best to offer incentives, commissions or bonuses.
(3) How to organize your sales compensation structure to engage Star Performers happy, Core Performers engaged and bring up Laggards to acceptable performance.