When you register for this program, you will receive a complimentary Tool-Kit that includes the following items:
= (1) Department of Justice 80-Page Guide, "Workplace Violence: Issues in Response"
= (2) Sample Workplace Violence & Prevention & Response Policy
According to the Bureau of Labor Statistics Census of Fatal Occupational Injuries (CFOI), workplace violence is on the rise in the United States. Workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. This ranges from threats and verbal abuse to physical assaults and even homicide. Violence at the financial workplace can affect and involve employees, clients or members, and visitors.
In the case of a bank or credit union, the perpetrator will often watch the building for an extended period of time before taking action. It therefore follows that your employees should be trained to identify suspicious behaviors such as people idling in cars or loitering on corners. Financial institutions likewise must implement stringent cash-handling procedures and install physical barriers, such as bullet-proof glass, to protect employees. Other important measures include ensuring that high-risk areas are visible to as many people as possible and that your external lighting is of high quality.
Essentially, the risk of violence can be prevented or reduced if your bank or credit union takes appropriate precautions. Does your institution have proper policies and procedures in place?
This webinar provides information on the extent of violence in the financial workplace, assesses the hazards in banks and credit unions, and will help your institution develop a workplace violence prevention plan and action policy to implement in the unfortunate event of an "active shooter."
= Overview of Workplace Violence. Explore the Causes of Workplace Violence, Including: Employee Termination, Domestic Issues, Divorce, Bitter Employees, Robbery, Crime Gone "Bad," Etc.
= Analysis of Workplace Violence Statistics, as Reported to the Bureau of Labor, Centers for Disease Control & Prevention, and Department of Justice.
= Examine the Types, Characteristics, & Profile of Common Suspects. Who is Likely to Be a Perpetrator of Workplace Violence? (See the Tool-Kit for a List of Questions to Rate the Risk of Violence of a Particular Individual)
= Identification of Risk Factors & Scope of Violence in Banks and Credit Unions. Are the Countertops High and Wide? Is the Glass Bullet-Proof? Are the Security Cameras Working? Is the External Lighting Good?
= Roles and Responsibilities of Financial Employees, Branch Managers, Human Resources, and Supervisors.
= Review of the Run, Hide, Fight Philosophy to Protect Potential Victims in Your Bank or Credit Union.
= Discuss Best Practices and Procedures to Protect Your Institution: Zero-Tolerance Violence Policy (See the Tool-Kit, for a Sample Policy), Updating Your Employee Handbook, Adding Administrative Controls, Institution-Wide Training.
Who Should Attend?
This webinar is designed for tellers, head tellers, customer service representatives, personal bankers, branch administration, call centers, human resources, and all supervisors.