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    New Customer or Con-Artist Training: Online Account Opening and Risk Mitigation

    While online account opening presents growth potential for institutions, it also presents significant risk, particularly when these accounts are funded using ACH. These risks can be controlled with proper due diligence for the online environment, account validation, and enhanced risk controls. This course evaluates practical risk management strategies institutions can use to build a program appropriate for their risk appetite. Covers both new consumer and business accounts.

    Compliance Policies for Bank Robberies Involving Safe Deposit Boxes

    Featured in our 5-Part 2018 Safe Deposit Series, this webinar will teach you about the policies and procedures you need to implement after a safe deposit box robbery

    Board of Director Training: Deposit and Bank Secrecy Act Compliance

    This Webinar provides a deposit and Bank Secrecy Act compliance foundation, which will build an understanding of regulatory requirements and allow them to use that knowledge during future regulatory discussions; including risk assessments, policies, audit reports, and examinations.

    Social Media & the Financial Workplace


    Companies, both big and small, are using social media platforms to advertise, market, network, conduct business, and communicate with customers, co-workers, and other organizations all around the world.  Yet, many of these businesses are unaware of the dangers and security issues associated with social media platforms, applications, and website features. 

    To coincide with evolving technology that your Financial Institution is using to conduct business, your Social Media Policies must be updated on a regular basis.  Learn how to keep your organization and employees safe on social media today!

    Managing Accounts and Records for Non-Resident Aliens: Opening, Identifying, Monitoring, & Tax Reporting

    This session will address the following questions about procedures and your bank: What does the law say about identifying nonresident aliens? What type of identification is being used around the country to open accounts? What are the proper procedures for W-8 reporting? What role does Office of Foreign Assets and Control (OFAC) play in your new accounts procedures? If these questions have not been answered to your satisfaction in your bank this session is a must.

    Business Continuity Planning: Your Disaster Survival Guide

    This session will explore all elements of your business continuity plan, including design, testing and implementation. Every financial institution should have a tested business continuity plan. This plan should prepare your institution for when something goes wrong. The potential for disaster is limitless, from short term software failure to long term facilities loss. Having a plan in place will help your institution deal with these disasters with confidence and in an effective and efficient manner.

    Elder Abuse: Identifying Investment Fraud & Preventing Financial Exploitation

    In this Webinar, you will learn about the signs of elder fraud and how to spot the red flags associated with these crimes. You will also learn about the responsibilities your FI has to intervene and report these crimes.

    2017 Consumer Credit Data Reporting Outlook: METRO2, E-OSCAR, & FCRA/FACTA/CFPB Compliance

    Reading consumer credit reports used to be simple! Today, with the average credit report exceeding 7 pages in length, it practically takes a forensics degree to decipher the data and material therein. Fear not, valiant banker, credit union staffer, or consumer! We'll help you become fluent in the language of credit reports faster than you can say, "Experian, Equifax, and Trans Union" (the BIG 3 National Credit Report Agencies (NCRAs). During this session we will analyze consumer credit reports from the NCRAs. We will review the different file formats of these reports, as well as the best add-on products available through each NCRA. We will discuss the differences in the credit report and scores that the consumer receives from an NCRA versus- the credit reports and scores that are used by your FI. Further, we will discuss issues related to credit scores and identity theft, as well as discussing red flags that will help you spot and prevent identity fraud. This session will also cover the CFPB studies that compelled the Fair Isaacs Company to rework their credit scoring models—a decision that affects every MODEL your FI will purchase from these agencies. Likewise, we'll examine how consumer fraud can be avoided at the beginning of the application process. And, of course, this program will take an exhaustive look at the myriad of issues related to the FCRA (Fair Credit Reporting Act), FACTA (Fair and Accurate Credit Transaction Act) amendment, and the CFPB (Consumer Financial Protection Bureau) rulings on creditor compliance. This 90-minute session is an invaluable resource for new and seasoned lenders, as well as an exceptional training tool for Customer Service Representatives who rely on consumer credit reports to open direct deposit accounts (DDA), consumer accounts, and commercial accounts.

    The Telephone Consumer Protection Act: Reaching Your Customers While Avoiding Costly Litigation

    The number of consumer complaints and litigation against small to mid-sized community banks and credit unions has been growing aggressively: 4,164 consumer lawsuits had been filed under the Telephone Consumer Protection Act (TCPA) by the 31st of October 2016. That number marks a 33.7% increase from the number of TCPA suits (3,115) filed at the same time in 2015. The TCPA, passed by Congress in 1999, is is a federal statute that prohibits unsolicited advertising by fax machine, automated recorded voicemails, advertising calls to mobile telephones or other devices where the customer must pay to receive the call, and solicitation after a customer has added his or her name to a "Do Not Call" list. Likewise, recent court decisions have also held that unsolicited text messages are also covered by the list of prohibited communications under the TCPA. In this informative 60-minute session, you'll learn about the TCPA, recent FCC interpretations, and practical tips for avoiding TCPA claims. During this webinar, Michelle Cohen, a TCPA-defense attorney for nearly 25 years, will guide participants through the law's coverage and share practical points to enable banks and credit unions to reach customers and prospects while avoiding litigation.

    Understanding Cybersecurity Insurance, Managing Cybersecurity Risk and Applying Cybersecurity Best Practices

    This webinar will provide an overview of cybersecurity insurance options. We will analyze cybersecurity risks, including the risks of data breach, cyber-attacks, and the mishandling of programs that manage that data. We will then discuss the many cyber-related responsibilities imposed on financial institutions. Finally, we will consider best practices for managing risks that attach to handling consumer and customer data.

    B2B Payments in the U.S.: Check Fraud, Risk Prevention, & Compliance Issues

    The U.S. Business-to-Business (B2B) payments industry is currently facing* an identity crisis. The antiquated infrastructures of Banking Past are becoming increasingly unreliable. For the old systems to continue functioning, they usually require repairments or replacements. Performing these facelifts and/or substitutions is a task that is as daunting as it is expensive-- it is unsurprising that institutions are reluctant to launch a project to completely overhaul its current enterprise payments network.

    Credit Card Surcharging - What are the Stipulations for Compliance?

    Passing on interchange fees has always been against card network regulations and companies have found unique ways to get around the regulations or simply did not comply. An anti-trust lawsuit was filed in 2005 and in July 13, 2012 the suit was finally settled. Credit card surcharging is prohibited in ten (10) states while other states are considering legislation. The regulations are daunting for charging a surcharge; should you consider it to recoup transaction fees? This training on credit card interchange fees rules will clearly explain the changes in the rules, which group will benefit from the changes and how it will affect the retailers and customers.

    Payment System Policy: FFIEC, Risk Management, & Fraud Control

    Is your financial institution or corporation ready for the future? The payments landscape and regulatory climate continues to undergo dramatic change and now is the time to plan for what’s coming. This webinar is tailored to help you understand how strategic planning and risk management impact driving growth, managing regulatory uncertainty, and moving into the future while protecting your business. This session allows for a dynamic exchange of ideas related to payments strategies and risk management programs and serves as a unique opportunity for financial institutions and corporations to gain insight and prepare for the future.

    Finders, Keepers: Locating and Collecting From Hidden Assets

    Winning your case doesn’t mean much if you’re not going to get paid. Debtors and their lawyers have more options than ever for hiding assets from their creditors, frustrating collection efforts. Creditors need to know how and where debtors can stash money and property, and then how best to seize it once they locate it. In just 90 minutes, you will learn the most-used ways debtors have to try to keep you from collecting against them; and the best strategies for overcoming those attempts. From potential sources of information to legal means of compelling friends, employers, and even attorneys to turn over property and information, this seminar is invaluable for anyone who is owed money.

    Do Not Pass Go: Why Chapter 7 Bankruptcies Are Good Things For Creditors

    Bankruptcy isn’t anything a creditor should fear! Bankruptcies have for a long time been the bane of both creditors and debtors, but there’s no reason that should be. A Chapter 7 bankruptcy can actually be beneficial to a creditor, both during and after the bankruptcy, and as respects current and future obligations or transactions with the filing debtor. This session is a cost-effective way to minimize the negative impact bankruptcies can have on your business, while providing potential ways to actually turn a chapter 7 into a profitable event for your institution, and arm you with the knowledge it will take to navigate this complex area of law either yourself or with minimal legal help – helping you avoid costly legal fees and harmful write-downs of loans and obligations.

    Dealing with ACH Tax Refunds: Exceptions, Posting, & FI responsibilities

    This webinar, designed specifically for financial institutions, walks through typical federal tax refund situations and helps staff develop a strategy to successfully navigate potential pitfalls. In this course we will answer common institution questions, including: We suspect a customer is committing tax refund fraud. Can we do anything? When is our institution potentially liable for losses associated with tax refunds? What return reason code do we use if we need to return a refund? Can we check to see if an account holder is entitled to a tax refund? Prepare yourself and your team for this challenging time of year! Attendees will receive a bonus Tax Refund Handling Checklist to ensure your institution has considered all aspects of handling tax refunds.

    Community Financial Institution Mergers & Acquisitions

    This 90-minute presentation will prepare community bank officers and directors for a potential merger or acquisition by presenting a step-by-step overview of the merger and acquisition process from beginning to end.

    2017 Deposit and Operations Compliance Hot Topics

    This 90-minute webinar will help you develop a 2017 game plan to ensure your institution effectively and efficiently handles these changes. This session will help you determine where to focus your attention in 2017. We will discuss what should be on your priority list to keep you out of the hot seat with your regulators.

    Auditing your Overdraft Program for Compliance with the Rules and Regulatory Expectations

    When you register for this webinar, you will receive a complimentary 8-part ToolKit. The world of overdraft requirements is about as gray as they come and creating an audit program can be daunting. Overdraft compliance is more than just following what the few laws say. Institutions are expected to apply guidance documentation and follow the ebb and flow of informal Examiner expectations. It can be difficult to keep up with every publication, study, guidance document, enforcement action, and expectation. We will explore the implications of all these resources, in a consolidated and concise manner, to help you fully understand what is expected of your institution.

    Remote Deposit Capture: Beyond the Basics

    This session will take a deep dive into the current risk environment associated with offering remote deposit capture services to your customers and discuss the best practices you can use to mitigate that risk

    Virtual Currencies and BSA: What is the Risk?

    This session will enhance your understanding of virtual currencies. We will explore the risks that these virtual currencies pose and what your BSA responsibility is related to them.

    Final Regulation CC Changes & Compliance: The Elements of an Effective Funds Availability Program

    This session will explore what steps need to be taken to implement an effective Regulation CC compliance program; will breakdown the new rule section-by-section and explain the effects these changes have on your check clearing procedures; and, will outline the procedures your institution must have in place for a sound and compliant effective funds availability program.

    New BSA Customer Due Diligence Rules: Understanding Beneficial Ownership

    This webinar explores the new customer due diligence rules, and how they impact your institution's daily operations. During our discussion, we will explore updates to your BSA program documentation, customer forms, on-boarding processes, system changes, and the extensive training that will be required.

    12 Creative Collections Techniques for First-Party Debt Collectors & Creditors

    Collections Expert Mike Morley will teach you 12 innovative strategies for successful collections that he developed over the course of 25+ years in his in consumer and commercial credit and collections. This 60-minute workshop will teach you the best collections practices that took Mr. Morley more than two-and-a-half decades to learn!