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    Safe Deposit Box Surrenders: Best Practices & Procedures

    Tuesday, September 4, 2018 - 2:00 PM - 3:30 PM ET
    $149.00
    *
    This webinar explains the box surrender procedures that must be followed in a safe and sound manner with care and due diligence.

    Attendees will receive 4 sample letter templates to address safe deposit key situations that can be modified to your Institution's needs.  

    Overview

    The box surrender request is a common, redundant occurrence. Bank employees are continuously confronted with surrender situations. This webinar will help you to be ready to act properly when you are faced with a surrender issue. Make sure you know what to do. 

    We will cover detailed steps for handling an “in-person” surrender of a safe deposit box.

    We will discuss what to do if you receive a customer box surrender notification (along with the box keys) via mail; we will also address steps to take you receive safe deposit box keys by mail without additional correspondence (i.e. no instructions to surrender; no requests; nothing). 

    This webinar will provide recommended procedures to be performed by two employees (at least one of whom is a supervisor) upon receipt of mailed safe deposit keys AND a properly completed surrender form. We will explore best practices to take for situations in which there are contents and in which there are not contents in the box. 

    Also, the webinar addresses receipt of a customer letter (including the box keys) requesting the bank to access the box and ship the contents to the renter. The course provides information on what to do in this situation along with an appropriate letter to the customer.

    Covered Topics

    This webinar establishes two general rules about surrending a box, and describes how those rules apply to the following types of rental agreements: 

    •       Individual contracts
    •       Sole proprietor contracts
    •       Joint contracts with individual access allowed
    •       Joint contracts with joint access required
    •       Fiduciary contracts
    •       Partnerships and corporation contracts
    •       Organizations and associations contracts 

    Who Should Attend?

    This webinar will help newcomers and experienced personnel. All safe deposit personnel at all levels should be involved with such a webinar at least once if not periodically.

    The webinar is a must for assuring safe and sound practices in the safe deposit area. 

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    Attendees will receive 4 sample letter templates to address safe deposit key situations that can be modified to your Institution's needs.  

    Overview

    The box surrender request is a common, redundant occurrence. Bank employees are continuously confronted with surrender situations. This webinar will help you to be ready to act properly when you are faced with a surrender issue. Make sure you know what to do. 

    We will cover detailed steps for handling an “in-person” surrender of a safe deposit box.

    We will discuss what to do if you receive a customer box surrender notification (along with the box keys) via mail; we will also address steps to take you receive safe deposit box keys by mail without additional correspondence (i.e. no instructions to surrender; no requests; nothing). 

    This webinar will provide recommended procedures to be performed by two employees (at least one of whom is a supervisor) upon receipt of mailed safe deposit keys AND a properly completed surrender form. We will explore best practices to take for situations in which there are contents and in which there are not contents in the box. 

    Also, the webinar addresses receipt of a customer letter (including the box keys) requesting the bank to access the box and ship the contents to the renter. The course provides information on what to do in this situation along with an appropriate letter to the customer.

    Covered Topics

    This webinar establishes two general rules about surrending a box, and describes how those rules apply to the following types of rental agreements: 

    •       Individual contracts
    •       Sole proprietor contracts
    •       Joint contracts with individual access allowed
    •       Joint contracts with joint access required
    •       Fiduciary contracts
    •       Partnerships and corporation contracts
    •       Organizations and associations contracts 

    Who Should Attend?

    This webinar will help newcomers and experienced personnel. All safe deposit personnel at all levels should be involved with such a webinar at least once if not periodically.

    The webinar is a must for assuring safe and sound practices in the safe deposit area. 

    Presenter:

    Paul J. Sanchez

    Paul J. Sanchez, CPA, CBA, CFSA, CGMA conducts a small CPA practice in Port Washington, New York. He is also the owner of Professional Service Associates (PSA), a consulting and professional training and development business servicing corporate clients (auditors, controllers, etc.), CPA firms, professional associations and others. He was an assistant professor at Long Island University - C.W. Post Campus as well as an adjunct lecturer at City University of New York. Prior to starting PSA, he was the Vice President-Professional Development for the Audit Division of a regional bank and Director of Professional Practices and Vice President of a money-center bank, where he directed the professional practice development and training for internal auditors. He also was on the technical staff of the Auditing Standards and Examinations Divisions of the AICPA. He practiced public accounting in the New York office of Deloitte where he also was a firm recruiter and in-house professional development instructor. He was an owner and auditing and accounting seminar leader for the Person/Wolinsky CPA Review Courses, a company that prepared candidates to pass the Uniform CPA Examination. He is a frequent lecturer and seminar leader for accounting, auditing, banking, risk assessment and other professional presentations. He is the author of the textbook, “Accounting Basics for Community Financial Institutions” (Financial Managers Society, 2 nd edition, Chicago, 2009) and the “Ideas an Analysis Letter: The Sanchez Take” (see www.sanchez-psa.com). As a contributing author, his chapter on ‘An Auditor’s Approach to Risk-Based Auditing: What to Audit and When,’ is included in the textbook, “Effective Auditing for Corporates: Key Developments in Practice and Procedures,” (Bloomsbury Information, Ltd, London, 2012).