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    Effective Customer Contact Strategies

    Tuesday, January 9, 2018 - 11:00 AM - 12:30 PM ET
    Learn how to take advantage of every encounter and each contact with your account holders to strengthen the customer relationship. Use technology and online services to maximize the customer experience and increase your profitability per account.

    Deposit Advertising & Marketing Compliance: Rules for Operations

    Wednesday, January 10, 2018 - 2:00 PM - 3:30 PM ET
    Upon completion of this webinar, participants will understand: (1) What regulations cover advertising for deposit products; (2) What communications are considered “advertisements”; (3) What are triggering terms and triggered disclosures; (4) When the Member FDIC/NCUA statements are required; and (5) UDAAP issues surrounding advertising.

    GET RELEVANT: Cultivating & Maintaining a Healthy Media Presence

    Thursday, January 11, 2018 - 2:00 PM - 3:30 PM ET
    This webinar will help your Financial Institution develop effective and targeted communications and media relation strategies that are tailored to your community and stakeholders.

    Please Stop Calling Me ... TCPA Lawsuits and Compliance for Collections

    Wednesday, January 17, 2018 - 12:00 PM - 1:00 PM ET
    The number of consumer complaints and litigation against small to mid-sized community banks and credit unions has been growing aggressively. A report released in August 2017 shows that lawsuits filed under the Telephone Consumer Protection Act (TCPA) surged following a 2015 declaratory order by the Federal Communications Commission (FCC) that loosened the standards for filing such suits. The report details that TCPA lawsuits increased from 2,127 to 3,121—or 46 percent—in the 17-month period after the FCC order versus the comparable period before. The TCPA, passed by Congress in 1999, is is a federal statute that prohibits unsolicited advertising by fax machine, automated recorded voicemails, advertising calls to mobile telephones or other devices where the customer must pay to receive the call, and solicitation after a customer has added his or her name to a "Do Not Call" list. Likewise, recent court decisions have also held that unsolicited text messages are also covered by the list of prohibited communications under the TCPA.

    Opening Health Savings Accounts in 2018

    Thursday, January 25, 2018 - 2:00 PM - 3:30 PM ET
    Health Savings Accounts(HSA), friend or foe? Customers like the HSA but does your financial institution? Find out the good, the bad and the ugly of Heath Savings Accounts. This webinar is designed to enable you to answer most customer questions about HSAs as well as to open, document and report these products correctly. Learn about eligibility rules, contribution rules and distributions from Health Savings Accounts.

    New Customer or Con-Artist? Online Account Opening and Risk Mitigation

    Thursday, January 25, 2018 - 11:00 AM - 12:30 PM ET
    While online account opening presents growth potential for institutions, it also presents significant risk, particularly when these accounts are funded using ACH. These risks can be controlled with proper due diligence for the online environment, account validation, and enhanced risk controls. This course evaluates practical risk management strategies institutions can use to build a program appropriate for their risk appetite. Covers both new consumer and business accounts.

    Negotiation Skills: How to Win the Persuasion Game

    Tuesday, February 6, 2018 - 11:00 AM - 12:00 PM ET
    This webinar will make you a successful and well-liked negotiator… You will learn how to get what you want, enjoy the negotiations process, and feel good about yourself at the same time.

    LinkedIn Business Development and Lead Generation for Bankers

    Thursday, March 22, 2018 - 11:00 AM - 12:30 PM ET
    Gain more customers, more visibility and profitability! Learn how to create a comprehensive LINKEDIN MARKETING STRATEGIC PLAN that aligns with your goals.

    High Impact Communications: Writing Effective Emails, Letters, Memos, and Social Media Posts

    Tuesday, March 27, 2018 - 12:00 PM - 1:00 PM ET
    After attending this session, you will be equipped to: Effectively manage unique issues related to emails and other forms of written communication; Compose concise, audience-focused messages; Communicate your intent in a courteous, but purposeful, tone; and, Effectively and efficiently master your email system

    Serving Borrowers with Limited English: FDIC, UDAAP, CRA Compliance and Fair Lending Concerns

    Tuesday, April 10, 2018 - 12:00 PM - 1:30 PM ET
    Coming Soon

    Crisis Communications Management: Protecting Your Bank's Brand Amid a Disaster

    The focus of this webinar is crisis management communications. This session will help your Institution assess strategies for an effective, proactive communication program.