Learn how to take advantage of every encounter and each contact with your account holders to strengthen the customer relationship. Use technology and online services to maximize the customer experience and increase your profitability per account.
Wednesday, January 10, 2018 - 2:00 PM - 3:30 PM ET
Upon completion of this webinar, participants will understand:
(1) What regulations cover advertising for deposit products;
(2) What communications are considered “advertisements”;
(3) What are triggering terms and triggered disclosures;
(4) When the Member FDIC/NCUA statements are required; and
(5) UDAAP issues surrounding advertising.
Wednesday, January 17, 2018 - 12:00 PM - 1:00 PM ET
The number of consumer complaints and litigation against small to mid-sized community banks and credit unions has been growing aggressively. A report released in August 2017 shows that lawsuits filed under the Telephone Consumer Protection Act (TCPA) surged following a 2015 declaratory order by the Federal Communications Commission (FCC) that loosened the standards for filing such suits. The report details that TCPA lawsuits increased from 2,127 to 3,121—or 46 percent—in the 17-month period after the FCC order versus the comparable period before.
The TCPA, passed by Congress in 1999, is is a federal statute that prohibits unsolicited advertising by fax machine, automated recorded voicemails, advertising calls to mobile telephones or other devices where the customer must pay to receive the call, and solicitation after a customer has added his or her name to a "Do Not Call" list. Likewise, recent court decisions have also held that unsolicited text messages are also covered by the list of prohibited communications under the TCPA.
Health Savings Accounts(HSA), friend or foe? Customers like the HSA but does your financial institution? Find out the good, the bad and the ugly of Heath Savings Accounts. This webinar is designed to enable you to answer most customer questions about HSAs as well as to open, document and report these products correctly. Learn about eligibility rules, contribution rules and distributions from Health Savings Accounts.
Thursday, January 25, 2018 - 11:00 AM - 12:30 PM ET
While online account opening presents growth potential for institutions, it also presents significant risk, particularly when these accounts are funded using ACH. These risks can be controlled with proper due diligence for the online environment, account validation, and enhanced risk controls. This course evaluates practical risk management strategies institutions can use to build a program appropriate for their risk appetite. Covers both new consumer and business accounts.
After attending this session, you will be equipped to:
Effectively manage unique issues related to emails and other forms of written communication;
Compose concise, audience-focused messages;
Communicate your intent in a courteous, but purposeful, tone; and,
Effectively and efficiently master your email system