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    Serving Borrowers with Limited English: FDIC, UDAAP, CRA Compliance and Fair Lending Concerns

    Tuesday, April 10, 2018 - 12:00 PM - 1:30 PM ET
    $199.00
    Accountholders or members with Limited English Proficiency ("LEP Consumers") are individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English. By opening up your services, benefits, and/or encounters to non-English speakers - especially those who speak and read Spanish - you expand your market of customers.

    All Attendees will receive a complimentary Toolkit, which includes the following documents:

    • CFPB's Glossary of English-Spanish Financial Terms
    • Sample Notice to Borrowers About Spanish and English Language Documents (in both English and Spanish Languages)
    • CFPB — Your Home Loan Toolkit (in both English and Spanish Languages)
    • Spanish Translations of Loan Application and Origination Forms (7 Documents)
    • Spanish Translations of Security Instruments and Notes Available in Spanish (4 Documents)

    Overview

    Accountholders or members with Limited English Proficiency ("LEP Consumers") are individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English. By opening up your services, benefits, and/or encounters to non-English speakers - especially those who speak and read Spanish - you expand your market of customers.

    Covered Topics

    • Analyze the Risks and Benefits of Providing Non-English Resources for LEP Consumers, Including a Review of Fair Lending and UDAAP Concerns
    • Issues faced by qualified borrowers with Limited English Proficiency (LEP) throughout the mortgage life cycle, including mortgage lending and servicing
    • Types of Services, Benefits, Resources, and Encounters to Make Available to LEP Consumers 
    • Review of CFPB Guidance and Compliance Risks
    • Explore Two CFPB Consent Orders Related to Serving LEP Consumers, and Discuss How to Prevent Similar Mistakes From Occuring at Your Institution
    • Examine Examples of Banking Advertisements in Spanish to Determine Whether Any Fair Lending or UDAAP Violations are Present

    Who Should Attend?

    This exclusive iTod webinar is designed especially for consumer lenders, mortgage officers, and marketing staff at community banks and credit unions. This program will also benefit compliance officers; trainers; regulatory management officers; commercial lenders who would like to serve businesses run by LEP Consumers; frontline staff who interact directly with LEP Consumers; and, any employees who want to be cognizant of the risks and benefits associated with LEP policies and procedures  

    Disclaimer: There are many legal issues involved in originating mortgage loans in a language other than English, including federal, state and local laws (such as those for California, Illinois, Massachusetts, Oregon, Texas and the District of Columbia) that address marketing, negotiating, and conducting lending activities. You should consult legal counsel about which requirements may apply to your FI.

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    All Attendees will receive a complimentary Toolkit, which includes the following documents:

    • CFPB's Glossary of English-Spanish Financial Terms
    • Sample Notice to Borrowers About Spanish and English Language Documents (in both English and Spanish Languages)
    • CFPB — Your Home Loan Toolkit (in both English and Spanish Languages)
    • Spanish Translations of Loan Application and Origination Forms (7 Documents)
    • Spanish Translations of Security Instruments and Notes Available in Spanish (4 Documents)

    Overview

    Accountholders or members with Limited English Proficiency ("LEP Consumers") are individuals who do not speak English as their primary language and who have a limited ability to read, speak, write, or understand English. By opening up your services, benefits, and/or encounters to non-English speakers - especially those who speak and read Spanish - you expand your market of customers.

    Covered Topics

    • Analyze the Risks and Benefits of Providing Non-English Resources for LEP Consumers, Including a Review of Fair Lending and UDAAP Concerns
    • Issues faced by qualified borrowers with Limited English Proficiency (LEP) throughout the mortgage life cycle, including mortgage lending and servicing
    • Types of Services, Benefits, Resources, and Encounters to Make Available to LEP Consumers 
    • Review of CFPB Guidance and Compliance Risks
    • Explore Two CFPB Consent Orders Related to Serving LEP Consumers, and Discuss How to Prevent Similar Mistakes From Occuring at Your Institution
    • Examine Examples of Banking Advertisements in Spanish to Determine Whether Any Fair Lending or UDAAP Violations are Present

    Who Should Attend?

    This exclusive iTod webinar is designed especially for consumer lenders, mortgage officers, and marketing staff at community banks and credit unions. This program will also benefit compliance officers; trainers; regulatory management officers; commercial lenders who would like to serve businesses run by LEP Consumers; frontline staff who interact directly with LEP Consumers; and, any employees who want to be cognizant of the risks and benefits associated with LEP policies and procedures  

    Disclaimer: There are many legal issues involved in originating mortgage loans in a language other than English, including federal, state and local laws (such as those for California, Illinois, Massachusetts, Oregon, Texas and the District of Columbia) that address marketing, negotiating, and conducting lending activities. You should consult legal counsel about which requirements may apply to your FI.

    Presenter:

    Carly Souther

    Carly Souther is General Counsel and COO at Greg Souther Bank Webinars. She is a researcher for the International Center for Animal Law and Policy and an adjunct professor in the Master's of Animal Law and Society program at the Universitat Autónoma de Barcelona. Ms. Souther formerly served as Chief of U.S. Regulation at ECigIntelligence and was the Assistant General Counsel at Florida’s Agency for Health Care Administration. She was a research fellow at the Center for Innovative Collaboration in Medicine and the Law of the Florida State University College of Medicine, and second-chair of the Juvenile Justice course at the Florida State University College of Law.

    Ms. Souther co-authored two chapters in environmental law textbooks, and has published on a wide range of issues in both legal and medical journals, including the Georgetown Journal on Poverty Law & Policy and the University of Iowa’s Transnational Law & Contemporary Problems. She is co-founder, pro bono chair, and past president of Petagon International, Inc., and is a member of the Florida bar. She holds a Master's in Animal Law and Society from the Universitat Autónoma de Barcelona, a J.D. from the Florida State University College of Law, a B.A. in Political Science with a concentration in American Politics and a minor in Women & Gender Studies from Mercer University.