This webinar explores the new customer due diligence rules, and how they impact your institution's daily operations. During our discussion, we will explore updates to your BSA program documentation, customer forms, on-boarding processes, system changes, and the extensive training that will be required.
Learn how to take advantage of every encounter and each contact with your account holders to strengthen the customer relationship. Use technology and online services to maximize the customer experience and increase your profitability per account.
This webinar will address the current state of ransomware and cybersecurity. Upon completion of this webinar, participants will (1) Understand how ransomware works on your network; (2) Be able to identify different types of ransomware and how they propagate across networks; (3) Be equipped to make better decisions around mitigating controls to reduce the risk of ransomware on your network; (4) Gain a better understanding of how to recovery from ransomware; and, (5) Be able to share information with others at their institution about how to identify and prevent ransomware attacks.
Wednesday, January 10, 2018 - 2:00 PM - 3:30 PM ET
Upon completion of this webinar, participants will understand:
(1) What regulations cover advertising for deposit products;
(2) What communications are considered “advertisements”;
(3) What are triggering terms and triggered disclosures;
(4) When the Member FDIC/NCUA statements are required; and
(5) UDAAP issues surrounding advertising.
Wednesday, January 10, 2018 - 11:00 AM - 12:30 PM ET
Excel has many built-in functions that help you deal with that data. It is very important that you know how to use some of these functions to get the most out of your data in a time efficient manner. This way, you can turn the data into meaningful information and then provide the answers that you need for yourself, your boss, your company or your organization.
Tuesday, January 16, 2018 - 11:00 AM - 12:30 PM ET
This webinar is a one-stop shop for issues surrounding the TILA-RESPA Integrated Disclosure (TRID) rule rule. In this session, we will analyze the TRID rule and the CFPB's amendments to that rule. We will explore how the rule changes can impact your current business operations and identify key requirements that may cause confusion for your mortgage lenders. We will discuss guidance and other publications issued by the CFPB that will help facilitate your Institution's implementation of the rule. We will also review mortgage lenders' obligations under the TRID rules to track and monitor tolerance levels.
Wednesday, January 17, 2018 - 12:00 PM - 1:00 PM ET
The number of consumer complaints and litigation against small to mid-sized community banks and credit unions has been growing aggressively. A report released in August 2017 shows that lawsuits filed under the Telephone Consumer Protection Act (TCPA) surged following a 2015 declaratory order by the Federal Communications Commission (FCC) that loosened the standards for filing such suits. The report details that TCPA lawsuits increased from 2,127 to 3,121—or 46 percent—in the 17-month period after the FCC order versus the comparable period before.
The TCPA, passed by Congress in 1999, is is a federal statute that prohibits unsolicited advertising by fax machine, automated recorded voicemails, advertising calls to mobile telephones or other devices where the customer must pay to receive the call, and solicitation after a customer has added his or her name to a "Do Not Call" list. Likewise, recent court decisions have also held that unsolicited text messages are also covered by the list of prohibited communications under the TCPA.
This webinar will first take you through a step-by-step process to develop strong Risk Assessments to address key areas of your institution. Then the presenter will specifically focus on three key Risk Assessments you must have as critical components of your ERM Program: the Enterprise Risk Management Risk Assessment, Information Technology Risk Assessment, and the Internal Controls Risk Assessment. You will walk away with practical tools and examples you can implement in your organization immediately.