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    Robbery Prevention Plan: Prevention & Preparation Procedures

    Monday, August 20, 2018 - 2:00 PM - 3:30 PM ET
    After attending this webinar, you will be prepared to: (1) take preventive measures to deter would-be robbers; (2) create and implement a Robbery Response Plan; (3) discuss robbery scenarios with employees, and explain their respective roles if the Response Plan is activated; and, (4) put smarter measures in effect to protect your Institution, your staff, and your customers.

    2018 IRA Series

    This product includes access to the 3-Month OnDemand recording for all four (4) webinars in our 2018 IRA Series, as well as all applicable Toolkit materials.

    2018 Safe Deposit Box Series

    This product includes all five (5) webinars in our 2018 Safe Deposit Series.

    2018 Call Report Series

    This product includes access to the 1-Year OnDemand recording for all three (3) webinars in our 2018 Call Report Series, as well as all applicable Toolkit materials.

    Yearly iTod Subscription

    Congratulations! You just got the best deal on the market. Your iTold Yearly Subscription enables you to attend 100 iTod webinars, and provides you with access to our entire OnDemand training library. Thank you for your business and Happy Training!

    Incentives, Commissions, & Bonuses: Supporting Your Institution's Sales While Complying with the CFPB

    Tuesday, August 21, 2018 - 12:00 PM - 1:30 PM ET
    Upon completion of this webinar, participants will be able to: (1) Identify which sales compensation models are best for your organization various sales positions. (2) Understand basic sales compensation structure and the products and services are best to offer incentives, commissions or bonuses. (3) How to organize your sales compensation structure to engage Star Performers happy, Core Performers engaged and bring up Laggards to acceptable performance.

    Costly #MeToo Litigation: Avoiding Discrimination & Harassment at Your Bank

    Wednesday, August 22, 2018 - 12:00 PM - 1:00 PM ET
    All Registrants Will Receive a "Non-Discrimination and Anti-Harassment Policy & Complaint Procedures for Employees" Template, Which May be Modified to Suit Your Institution's Needs. Space is Limited to the First 100 Registrants – Register Today!

    Reviewing Single/Multi-Family Appraisals for Mortgage Decisions

    Thursday, August 23, 2018 - 12:00 PM - 12:00 AM ET
    The average foreclosure costs a lender $60K. The mortgage markets have placed greater emphasis on ensuring the quality, integrity, and accuracy of appraisals and appraisal reviews. To determine if an appraisal provides a credible property value and if the appraisal report is acceptable, you need to be aware of key aspects of the appraisal and the appraisal review process. We will take a look at some of the common pitfalls in the appraisal process and best practices that help ensure quality appraisals.

    All Things Lending: Develop or Review Your Current Loan & Compliance Program

    Tuesday, August 28, 2018 - 12:00 PM - 1:30 PM ET
    Financial institutions originate loans, purchase loans, acquire participating interests in loans, sell loans (or portions thereof), and securitize loans. Your bank's or credit union's credit exposure may be affected by external factors such as changes in interest rates, as well as internal factors such as changes inunderwriting practices. Many federal and state regulatory agencies have imposed numerous limitations and requirements on the lending activities of financial institutions. Because lending activities generate the largest source of an institution's revenue and create the most significant component of an institution's assets, it is critical for you and your employees to thoroughly understand the lending function. This webinar will provide a comprehensive overview of all the activities within the lending function and the internal controls procedures generally used to obtain satisfaction that lending risks are properly identified, monitored, and controlled. To accomplish this objective, we will take an indepth look at specific loan policies, and review the procedures necessary to ensure your institution's compliance with the policies, which includes documentation required under law. Participants will learn what constitutes a well planned institutional loan policy. You will be able to identify safe and sound practices necessary to satisfy regulatory requirements. After attending this webinar, participants will be able to devise clear, precise, and meaningful procedures to audit or review your institution's loan function to ascertain whether internal controls are both adequate and effective. You will understand the four (4) categories of the lending process ((i) credit origination and disbursement; (ii) credit supervision; (iii) collection; and, (iv) loan review) and know why the management of loans and the evaluation of loan controls are valuable and is integral to your institution's Asset/Liability Management Strategy. Because this course is a valuable primer for new employees, as well as a comprehensive refresher for seasoned lenders (e.g., loan accountants, loan control personnel, loan management, etc.), all persons involved in any phase of the lending function or the audit or review thereof should use this webinar to satisfy their corporate governance responsibilities more effectively and efficiently.

    Credit Scores Demystified: Unraveling FICO

    Wednesday, August 29, 2018 - 12:00 PM - 1:30 PM ET
    When you register for this program you will receive a complimentary Credit Scores Learning Workbook. Let’s face it, for many people credit scores are a mystery. Why does one consumer have a 700+ FICO with late payments and past collections when another consumer’s score, with clean payment history is 50 points lower? And why is the credit score we just pulled for a consumer so much different than the one they received this month from their credit card company? If you have these questions too you are not alone. In this course we are going to dive as deep as we can in an hour and one half, to unravel the mystery behind the FICO credit score. The information provided is invaluable which every employee who works with credit reports and consumers should have.

    7 Critical Deputy and Power of Attorney Issues for Safe Deposit Boxes

    Thursday, August 30, 2018 - 12:00 PM - 1:30 PM ET
    In this 90-minute program, we will cover the various POA issues that should be understood by your institution. Your Safe Deposit personnel will learn about the appropriate procedures to follow when they are presented with a POA, which is a legal form used by persons -- other than the Renter of the Safe Deposit box -- trying to gain entry into a Safe Deposit box.

    Safe Deposit Box Surrenders: Best Practices & Procedures

    Tuesday, September 4, 2018 - 2:00 PM - 3:30 PM ET
    This webinar explains the box surrender procedures that must be followed in a safe and sound manner with care and due diligence.

    12 Creative Collections Techniques for First-Party Debt Collectors & Creditors

    Wednesday, September 5, 2018 - 12:00 PM - 1:00 PM ET
    Collections Expert Mike Morley will teach you 12 innovative strategies for successful collections that he developed over the course of 25+ years in his in consumer and commercial credit and collections. This 60-minute workshop will teach you the best collections practices that took Mr. Morley more than two-and-a-half decades to learn! The Bureau of Labor Statistics reports that the debt collection industry will grow nearly 20% within the decade. Learning the ins and outs of successful collections techniques poses a daunting challenging for new and seasoned collectors for several reasons. First, the task at bar is an inherently difficult one: No consumer wants to hear from a debt collector, and many people actively dodge calls, messages, and other forms of contact. Simply getting in touch with the customer is itself an obstacle. Second, once contact is made, the discussion topic – debts—is an unpleasant subject that often makes people uncomfortable. In addition, once you have engaged the consumer in conversation, it is often hard to reach a viable debt repayment plan. Finally, the Great Recession has exacerbated the first two challenges of debt collections. Many consumers are struggling to manage debts that they would have been able to repay before September 2007. Lighter wallets, smaller incomes, and fewer "0,000s" in bank accounts make your job as a collector more challenging today than ever before. Challenging economic times require creative collections solutions. In this webinar, we will examine 12 innovative and unique strategies that will enable you to securitize the money owed to your institution. By taking advantage of every legal means available, these techniques highlight the importance of understanding and using your legal rights as a creditor to collect in full. This session will drive home the fact that "Creditors who hold security get paid first!"

    Commercial Loan Documentation

    Wednesday, September 5, 2018 - 11:00 AM - 12:30 PM ET
    Coming Soon

    Mobile Device Risks, Records, and Compliance Rules

    Thursday, September 6, 2018 - 12:00 PM - 1:30 PM ET
    Did you know that only 39% of companies have a formal Bring Your Own Device (BYOD) to work policy? Employees regularly use mobile devices for business and personal communication. While some use bank-owned smartphones to hold private conversations, more and more employees are using personal, unsecured iPhones and mobile devices to conduct bank business. Either way, mobile devices increase your bank’s legal, regulatory, records, security, and productivity risks. Mobile devices also increase overtime risks and costs. Armed with iPhones and tablets, employees stay connected to work at night, on weekends, and on vacation. Fair Labor Standards Act (FLSA) changes, effective December 2016, require employers to pay overtime to salaried employees making under $47,476 a year, twice the previous salary ceiling. To help manage overtime costs, best practices call for the inclusion of FLSA guidelines in mobile device policies and procedures.

    3 Lines of Defense: The New (Old) Approach You Should Take to Enhance Your Compliance Program

    Monday, September 10, 2018 - 2:00 PM - 3:30 PM ET
    The idea of a 3 line defense system is not necessarily a new concept, but it is one that has begun to receive more emphasis. With our regulatory world changing and becoming increasingly complicated, a new formalized approach to the 3 lines of defense is helping many institutions stay on track and in compliance. This approach helps to establish responsibility and accountability throughout your processes. This session will explore what the 3 lines of defense look like and how you can implement them in your institution.

    FDIC Records Retention Requirements (Including Emails & Social Media)

    Tuesday, September 11, 2018 - 11:00 AM - 12:30 PM ET
    Join us to review FDIC and other regulatory retention rules; E-Sign record requirements; email, social media, and mobile device record risks; and electronic record retention rules, policies, and best practices.

    Safe Deposit Box: New Customer Screening & Rental Guidance

    Wednesday, September 12, 2018 - 12:00 PM - 1:30 PM ET
    This is part of our 2018 Safe Deposit Series. This webinar will enable safe deposit personnel to rent a suitable box, one that meets the needs of a particular customer.

    Electronic Policies and Procedures: Best Practices to Manage Email, Mobile Device, Social Media & Internet Risks and Compliance

    Thursday, September 13, 2018 - 11:00 AM - 12:30 PM ET
    Email, social media, mobile devices, and the web dramatically increase banks’ exposure to costly and protracted risks including lawsuits, regulatory investigations, security breaches, mismanaged business records, damaged reputations, productivity drains, and PR nightmares. The creation and enforcement of electronic policies and procedures designed to minimize risks and maximize compliance is essential. You’ll learn why and how to establish an electronic compliance management program incorporating written rules, employee training, and technology tools. You will leave this session armed with the skills and confidence necessary to write, implement, and enforce effective email, social media, mobile device, and Internet policies and procedures.

    Bank Robbery & Safe Deposit Boxes: Compliance Policies & Procedures

    Thursday, September 13, 2018 - 12:00 PM - 1:30 PM ET
    Featured in our 5-Part 2018 Safe Deposit Series, this webinar will teach you about the policies and procedures you need to implement after a safe deposit box robbery

    Specialized Lending

    Tuesday, September 18, 2018 - 2:00 PM - 3:30 PM ET
    Lenders often become adept at financing unique types of borrowings, but as they penetrate a given area, this specialization also runs the risk of becoming a concentration. In today's market, several types of lending have become frequent specializations--agricultural lending, SBA lending, ABL lending, and energy lending.

    Account Security

    Wednesday, September 19, 2018 - 11:00 AM - 12:30 PM ET
    Helps businesses understand why institutions routinely change account security options, and provides attendees with a better understanding of what all the options really offer to help the business protect their accounts. Also explore which security controls are considered stronger and which controls are often defeated. Dual-control, out-of-band authentication, transaction analytics, behavior analytics, biometrics, and more are explored.

    CRA Hot Topics

    Wednesday, September 19, 2018 - 2:00 PM - 3:30 PM ET
    Coming Soon

    Active Shooter! Violence in the Financial Workplace

    Thursday, September 20, 2018 - 12:00 PM - 1:30 PM ET
    According to the Bureau of Labor Statistics Census of Fatal Occupational Injuries (CFOI), workplace violence is on the rise in the United States. In the case of a bank or credit union, the perpetrator will often watch the building for an extended period of time before taking action. It therefore follows that your employees should be trained to identify suspicious behaviors such as people idling in cars or loitering on corners. Financial institutions likewise must implement stringent cash-handling procedures and install physical barriers, such as bullet-proof glass, to protect employees. Other important measures include ensuring that high-risk areas are visible to as many people as possible and that your external lighting is of high quality. This webinar provides information on the extent of violence in the financial workplace, assesses the hazards in banks and credit unions, and will help your institution develop a workplace violence prevention plan and action policy to implement in the unfortunate event of an "active shooter."