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    Business Continuity Planning: Your Disaster Survival Guide

    $99.00
    This session will explore all elements of your business continuity plan, including design, testing and implementation. Every financial institution should have a tested business continuity plan. This plan should prepare your institution for when something goes wrong. The potential for disaster is limitless, from short term software failure to long term facilities loss. Having a plan in place will help your institution deal with these disasters with confidence and in an effective and efficient manner.

    Elder Abuse: Identifying Investment Fraud & Preventing Financial Exploitation

    $99.00
    In this Webinar, you will learn about the signs of elder fraud and how to spot the red flags associated with these crimes. You will also learn about the responsibilities your FI has to intervene and report these crimes.

    2017 Consumer Credit Data Reporting Outlook: METRO2, E-OSCAR, & FCRA/FACTA/CFPB Compliance

    $99.00
    Reading consumer credit reports used to be simple! Today, with the average credit report exceeding 7 pages in length, it practically takes a forensics degree to decipher the data and material therein. Fear not, valiant banker, credit union staffer, or consumer! We'll help you become fluent in the language of credit reports faster than you can say, "Experian, Equifax, and Trans Union" (the BIG 3 National Credit Report Agencies (NCRAs). During this session we will analyze consumer credit reports from the NCRAs. We will review the different file formats of these reports, as well as the best add-on products available through each NCRA. We will discuss the differences in the credit report and scores that the consumer receives from an NCRA versus- the credit reports and scores that are used by your FI. Further, we will discuss issues related to credit scores and identity theft, as well as discussing red flags that will help you spot and prevent identity fraud. This session will also cover the CFPB studies that compelled the Fair Isaacs Company to rework their credit scoring models—a decision that affects every MODEL your FI will purchase from these agencies. Likewise, we'll examine how consumer fraud can be avoided at the beginning of the application process. And, of course, this program will take an exhaustive look at the myriad of issues related to the FCRA (Fair Credit Reporting Act), FACTA (Fair and Accurate Credit Transaction Act) amendment, and the CFPB (Consumer Financial Protection Bureau) rulings on creditor compliance. This 90-minute session is an invaluable resource for new and seasoned lenders, as well as an exceptional training tool for Customer Service Representatives who rely on consumer credit reports to open direct deposit accounts (DDA), consumer accounts, and commercial accounts.

    2017 Credit Reports Checklist: Credit Scores, Preventing Application Fraud, & the Latest CFPB Supervisory Highlights!

    $99.00
    Reading consumer credit reports used to be simple! Today, many credit reports exceed 7 pages in length. It practically takes a forensics degree to decipher the data therein. Fear not, Greg will help you become fluent in the language of credit reports faster than you can say, "Experian, Equifax, and Trans Union" (the BIG 3 National Credit Report Agencies (NCRAs). In their latest Supervisory Highlight, the CFPB released an update on Credit Reports. During this session we will analyze consumer credit reports from the NCRAs. We will review the different file formats of these reports, as well as the best add-on products available through each NCRA. We will discuss the differences in the credit report and scores that the consumer receives from an NCRA versus- the credit reports and scores that are used by your FI. Further, we will discuss issues related to credit scores and identity theft, as well as discussing red flags that will help you spot and prevent identity fraud.

    The Telephone Consumer Protection Act: Reaching Your Customers While Avoiding Costly Litigation

    $99.00
    The number of consumer complaints and litigation against small to mid-sized community banks and credit unions has been growing aggressively: 4,164 consumer lawsuits had been filed under the Telephone Consumer Protection Act (TCPA) by the 31st of October 2016. That number marks a 33.7% increase from the number of TCPA suits (3,115) filed at the same time in 2015. The TCPA, passed by Congress in 1999, is is a federal statute that prohibits unsolicited advertising by fax machine, automated recorded voicemails, advertising calls to mobile telephones or other devices where the customer must pay to receive the call, and solicitation after a customer has added his or her name to a "Do Not Call" list. Likewise, recent court decisions have also held that unsolicited text messages are also covered by the list of prohibited communications under the TCPA. In this informative 60-minute session, you'll learn about the TCPA, recent FCC interpretations, and practical tips for avoiding TCPA claims. During this webinar, Michelle Cohen, a TCPA-defense attorney for nearly 25 years, will guide participants through the law's coverage and share practical points to enable banks and credit unions to reach customers and prospects while avoiding litigation.

    Understanding Cybersecurity Insurance, Managing Cybersecurity Risk and Applying Cybersecurity Best Practices

    $99.00
    This webinar will provide an overview of cybersecurity insurance options. We will analyze cybersecurity risks, including the risks of data breach, cyber-attacks, and the mishandling of programs that manage that data. We will then discuss the many cyber-related responsibilities imposed on financial institutions. Finally, we will consider best practices for managing risks that attach to handling consumer and customer data.