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    High Impact Communications: Writing Effective Emails, Letters, Memos, and Social Media Posts

    Tuesday, March 27, 2018 - 12:00 PM - 1:00 PM ET
    $249.00
    *
    After attending this session, you will be equipped to: Effectively manage unique issues related to emails and other forms of written communication; Compose concise, audience-focused messages; Communicate your intent in a courteous, but purposeful, tone; and, Effectively and efficiently master your email system

    All attendees will receive a 10-Step email checklist to use before sending your messages. 

    Overview

    Well-written communication can motivate and activate a target audience. You have many opportunities to engage your colleagues, customers, and business partners with written words. If your communication contains misspellings, grammatical errors, typographical errors, punctuation errors, and incorrect words and emotion, you will miss connecting. If you miss the connection, your audience may not respond with the intended actions. This session will help you reach your audience through improved writing. You will walk away with a new approach to written communications. From proper grammar to concise formulas, you will learn best practices to improve your writing daily.

    In this webinar, we will review common problems with e-communications, such as burying a key point at the end of a message, or ineffectively conveying multiple ideas in one paragraph. We will cover appropriate methods of correspondence based on the relationship between the author and the recipient. We will likewise discuss how to communicate your attitude without sounding defensive, annoyed, sloppy, or rushed.

    You will learn solutions for common problems associated with written communications. You will learn how to craft focused subject lines that preview the purpose of the message. We will discuss how to end messages with “Next Steps” that effectively lead the issue at bar toward an expedited resolution. You will learn how to efficiently manage your email system, and best practices for avoiding professional and reputational damage (remember: if it’s on the internet, it lasts forever!). 

    Covered Topics:

    • Structured Formula: What is the Purpose of the Message? What are the Supporting Details of the Program? What are the next steps to be taken? 
    • Discuss appropriate correspondence based on the relationships of the parties to the communication
    • How to Convey Tone or Attitude in Written Form
    • Balancing Content (Need-to-Know Information) & Context (Nice-to-Know Information)
    • Managing Email: Permanence of Messages, Professional and Reputational Concerns, Problems with Socialization
    • Handling Professional Correspondence: Controlled Emotions, Concise Composition, Thoughtful Attachments
    • Grammar Tips & Techniques

    Who Should Attend?

    This informative training session will benefit all personnel at your Financial Institution

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    All attendees will receive a 10-Step email checklist to use before sending your messages. 

    Overview

    Well-written communication can motivate and activate a target audience. You have many opportunities to engage your colleagues, customers, and business partners with written words. If your communication contains misspellings, grammatical errors, typographical errors, punctuation errors, and incorrect words and emotion, you will miss connecting. If you miss the connection, your audience may not respond with the intended actions. This session will help you reach your audience through improved writing. You will walk away with a new approach to written communications. From proper grammar to concise formulas, you will learn best practices to improve your writing daily.

    In this webinar, we will review common problems with e-communications, such as burying a key point at the end of a message, or ineffectively conveying multiple ideas in one paragraph. We will cover appropriate methods of correspondence based on the relationship between the author and the recipient. We will likewise discuss how to communicate your attitude without sounding defensive, annoyed, sloppy, or rushed.

    You will learn solutions for common problems associated with written communications. You will learn how to craft focused subject lines that preview the purpose of the message. We will discuss how to end messages with “Next Steps” that effectively lead the issue at bar toward an expedited resolution. You will learn how to efficiently manage your email system, and best practices for avoiding professional and reputational damage (remember: if it’s on the internet, it lasts forever!). 

    Covered Topics:

    • Structured Formula: What is the Purpose of the Message? What are the Supporting Details of the Program? What are the next steps to be taken? 
    • Discuss appropriate correspondence based on the relationships of the parties to the communication
    • How to Convey Tone or Attitude in Written Form
    • Balancing Content (Need-to-Know Information) & Context (Nice-to-Know Information)
    • Managing Email: Permanence of Messages, Professional and Reputational Concerns, Problems with Socialization
    • Handling Professional Correspondence: Controlled Emotions, Concise Composition, Thoughtful Attachments
    • Grammar Tips & Techniques

    Who Should Attend?

    This informative training session will benefit all personnel at your Financial Institution

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    Negotiation Skills: How to Win the Persuasion Game

    Tuesday, February 6, 2018 - 11:00 AM - 12:00 PM ET
    $249.00
    This webinar will make you a successful and well-liked negotiator… You will learn how to get what you want, enjoy the negotiations process, and feel good about yourself at the same time.
    Presenter:

    Carly Souther

    Carly Souther is General Counsel and COO at Greg Souther Bank Webinars. She is a researcher for the International Center for Animal Law and Policy and an adjunct professor in the Master's of Animal Law and Society program at the Universitat Autónoma de Barcelona. Ms. Souther formerly served as Chief of U.S. Regulation at ECigIntelligence and was the Assistant General Counsel at Florida’s Agency for Health Care Administration. She was a research fellow at the Center for Innovative Collaboration in Medicine and the Law of the Florida State University College of Medicine, and second-chair of the Juvenile Justice course at the Florida State University College of Law.

    Ms. Souther co-authored two chapters in environmental law textbooks, and has published on a wide range of issues in both legal and medical journals, including the Georgetown Journal on Poverty Law & Policy and the University of Iowa’s Transnational Law & Contemporary Problems. She is co-founder, pro bono chair, and past president of Petagon International, Inc., and is a member of the Florida bar. She holds a Master's in Animal Law and Society from the Universitat Autónoma de Barcelona, a J.D. from the Florida State University College of Law, a B.A. in Political Science with a concentration in American Politics and a minor in Women & Gender Studies from Mercer University.